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Written by Cyndie Martini
on July 14, 2020

As credit unions and banks were forced into transitioning nearly all of their workers into remote work over a matter of days, cybersecurity vulnerabilities spiked. Not only did the workforce move to remote work, but the majority of credit union and bank customers moved online as well. Coupled with the general population funneling into online everything, cyber-criminals found a treasure trove of potential new victims to exploit.

Since the pandemic outbreak, credit unions and banks have made great strides in the reliability of the remote capabilities. But when it comes to security, there is always room for improvement. A new report from Google shows a 350% increase  phishing attacks since the beginning of the year. Banking trojans are making a comeback as well. These banking trojans are being used in apps and websites to trick customers into logging into fake businesses.

"The trojan creates a false version of the bank's login page and overlays it on top of the legitimate app. Once the user enters their credentials into the false login page, the trojan passes the user to the real banking app login page so they do not realize they have been compromised," as stated on the FBI warning page, released June 10.

Here are three easy ways to reduce the chances that your employees will be exploited:

1.) Video conferencing — Zoom had some initial security problems once everyone rushed to use its app when the pandemic started. It has since fixed those issues. With any video conferencing, be sure to use a password-protected room with a dynamic URL (instead of static).

2.) Best email security practices are fairly straight forward. Don't click on links or download attachments unless someone you know is sending you an email.

3.) Strong, dynamic passwords — When possible, it's better to use software that fills in login credentials. This way, you can use a complex password. Also, periodically changing the password makes it more dynamic and difficult to hack.

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